Suman has closely worked in my team as circle NPS SPOC for WBK circles. He is a passionate about customer insight, experience and satisfaction and has positioned West Bengal circle as NPS leader for consistently 2 years, 2018 -2020. He is good at deriving customer insights through analytics and was actively collaborating with cross functional department heads to drive lnitiatives. He is good at implementing CXX frameworks and consistent in drove CXX initiatives to retain NPS leadership over competition. Suman is very hardworking, target oriented person and can be asset for organization. I wish him all the very best for future endeavors.
